Refund & Returns Policy

Effective Date: 30/01/2026

At Siraj, each Luxury Ramadan Gift Box is carefully prepared, quality-checked, and often personalized to create a meaningful gifting experience. Because our products are seasonal, limited, and made specifically for Ramadan gifting, all orders are considered final once placed.

To maintain the highest standards of quality, presentation, and freshness, we do not offer returns, exchanges, or refunds after an order has been confirmed and delivered.

We kindly encourage customers to review their order details carefully before completing the purchase.

1. Final Sale Policy

Due to the customized and seasonal nature of Siraj products:

All purchases are final sale.
We do not accept returns or exchanges.
We do not provide refunds once the order is confirmed.
Personalized items (including gift messages and customized cards) are strictly non-returnable and non-refundable.

This policy ensures that every customer receives a freshly prepared, carefully handled Ramadan gift box that meets our premium standards.

2. Order Accuracy & Quality Assurance

At Siraj, we take great care in preparing every order. Each Ramadan Gift Box goes through a detailed quality check before shipping to ensure:

Correct items are included
Packaging meets our luxury standards
Products arrive in excellent condition

Because of this strict quality control process, issues are extremely rare. However, your peace of mind remains important to us.

3. In Case of Delivery Issues

If your order arrives with a major issue caused during shipping (such as severe damage in transit), please contact us within 48 hours of delivery.

Our team will review the case and provide appropriate support where applicable.

All support requests must be submitted via WhatsApp:

WhatsApp: +971 54 249 9019

Please include:

Your Order Number
A clear description of the issue
Clear photos of the box and outer packaging

Requests submitted after 48 hours may not be eligible for review.

4. Important Clarifications

To ensure full transparency:

Change of mind is not eligible for return or refund.
Minor variations in packaging, color tone, or presentation that do not affect functionality are not considered defects.
Orders cannot be canceled once they have entered processing or shipping stages.
Seasonal Ramadan products are produced in limited quantities and cannot be restocked for exchanges.

We appreciate your understanding that this policy allows us to maintain the premium quality and exclusivity of every Siraj gift.

5. Our Commitment to You

While we maintain a strict no-return and no-refund policy, our team is always committed to:

Providing clear communication
Ensuring careful order preparation
Delivering a smooth and premium customer experience

Your trust in Siraj means everything to us, and we continuously work to ensure every gift box arrives beautifully prepared and worthy of the occasion.